Help

Troubleshooting guides, reference tables and support resources for MetaMiner for SAP BusinessObjects.

Start with the troubleshooting page that matches your symptom. Each problem lists the symptom, the cause, the fix and what to send Infolytik Support if the fix does not work.

Troubleshooting

• Connection Problems

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  The MetaMiner Client cannot connect, versions do not match, SSL prompts, BusinessObjects logon failures.

• Pull Problems

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  Pulls that do not start, stall or run slowly; validation errors; deleted objects still shown.

• Web Intelligence Processing Failures

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  What the "Webi Processing Failure" email means and how to restore access to the processing servers.

• Performance and Memory

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  Heap sizing for server and client, out-of-memory symptoms, disk space for the database and temp files.

• Startup and Upgrade Problems

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  The service will not start, port in use, database not ready, database update failed after an upgrade.

Reference

• Ports

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  Every port MetaMiner listens on or connects to, with defaults and how to change them.

• Server Properties

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  Server configuration keys you can tune, their defaults and whether a restart is needed.

• Client System Variables

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  Client memory, limits, trust store and saved preferences.

• Log Files

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  Every log file, the process that writes it, its location and retention.

• Glossary

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  MetaMiner and SAP BusinessObjects terms used on this site.

Resources

• FAQ

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  Short answers to common questions about access, pulls, upgrades and support.

• Release Notes

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  Changes in each MetaMiner release.

• Previous Documentation

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  Where to find documentation for earlier MetaMiner versions.

• Contact Support

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  How to reach Infolytik Support and what to include in a request.

• Contributing to These Docs

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  For Infolytik staff: preview, conventions and publishing.

Chapter status

• Performance and Memory - no heap sizing figures per environment size yet.
• Ports - procedure to change the embedded MMDB port not confirmed.
• Server Properties - excessive deletions default differs between product and tooltip.
• Client System Variables - whether upgrades keep a customised MetaMiner.ini is not confirmed.
• Contact Support - support portal URL, hours and response targets missing.
• Release Notes - body is placeholder text, not MetaMiner release notes.
• Previous Documentation - body points to retired documentation addresses.
• All pages - screenshot placeholders to be replaced with images.